Blog 17: Answer 3

Essential Question - What is the best way to achieve customer satisfaction for a comic store?

• Answer #3 - Have customers feel more involved with the employees and the store as a whole. Let them take surveys and help give feedback on how their experience was (hopefully it was good) so they can feel apart of the team.

• Subway does this with the online surveys, which you get a free cookie if you do, and this allows them to see what they can approve upon. Yelp is a great way to have customers give feedback on your store. If you have a website, which JPM Comic does not have,  you can have a section where customers say how the experience was great in the store so other new comers can see it.

• My mentor Jason Cox is a very important resource to this answer. Various different articles have this as an important way to achieve your customers' satisfaction. And personal experience.

• Even though this is a very helpful answer that goes toward my essential question, it is not the best answer for my essential question.

Blog 11: Holiday Project Update

1. I think it is good to work on senior project during both breaks or when we have school. It really depends when you have available time to do your senior project, because you may be busy doing fun stuff over break or stuck during homework during school. During my break, I went to mentorship twice and did my usual four hours and actually extended it to 5 hours. 2 pm - 7pm.

2. When doing my senior project over break, I learned somewhat of how to close down the store once it is time to close (which is 7 pm). I am planning to learn how to open up the store next after I learned everything about closing down.

3. I would do my ten question interview for my EQ on my new mentor, Jason Cox. I have gotten to know him very well and we work great together too. It will also give me a chance to get a little more depth from him corresponding my EQ.

Blog 10: EQ

1. I reviewed the rule of three for writing an EQ.

2.

• A. This EQ does provide some good frame by telling us what we can research on losing weight loss. As for the second rule, it can be a good way to explain why a healthy weight loss is good. It gets to the point, but I feel like it is too simple.

• B. For the format I feel it is pretty standard and it flows. Can make some good arguments out of it. I feel like a lot of research can go into this.

• C. All these questions seem like the same with just different topics. This questions seems to fill in the needs of the the rule of three for a essential question.

• D. This EQ is too small and seems too largely ranged for research. It can be more straight forward on what it wants to talk about and that will make it better.

3. What is the best way to gain customer satisfaction for your comic store?

Blog 8: Research and Working EQ

1. What is your working EQ?

What is the best way to have customer satisfaction for your store?

2. What is the possible answer for your working EQ?

• having conversations with your customers, it doesn't have to be about comics as long as they felt comfortable in that environment
• always greet them when they walk in and say "thank you for coming" when they leave
• always be available for their questions and their needs

3. What is the most important source you have used that has helped you come up with an answer for you working EQ?

The most importance source I have had is my mentor. He knows a lot about interacting with the customers and has even showed me his little tips and tricks on what to expect from different customers and what to know. He has been doing this for a while now, and he has seen about every type of customer there is and having his tips helps out a lot.

4. Who is your mentor, or where are you mentoring, and how does it relate to your working EQ?

My mentor is Kevin from JPM Comics at Glendora. My mentorship has to do with my working EQ because it is about managing a store and there will always be customers. One of the most important things to managing a store is too be a "people person" because you will be talking to a lot of people. If you are not one, then this isn't for you. Luckily, I am good with people and I have fun talking to the customers and helping them out.

Blog #5

1. Describe your experience in how you found your mentorship?  If you haven't found one yet, describe your experience so far in the search of a mentor.

I have not officially found a mentor yet, but I do have a few leads that say they will consider mentoring me.  I did not anticipate on how challenging it would be to find a mentor, but I do plan on getting a mentor very soon.

2. What has been your most important article you have read so far and why?

The most important article(s) that I have read so far are articles about how to actually mange a business.  I had no idea how hard owning one actually is until reading various articles for tips and different perspectives from different people. It really did help me a lot.

Blog 3: Topic Choice and Working EQ

1. List Your Topic Here:

    Comic Book Stand Management

2. Write a Question That Helps to Focus Your Research This Month:

    How do you attract customers to your stand and have them keep coming?