Three Answers:
- Know Your Products
- Communication/Builing Relationships with Customers
- Have Customers Feel Apart of The Team
My best answer is Communication/Building Relationships with Customers because it has shown to be very effective while mentoring at JPM, and it considered the "Golden Rule" at various retail stores. I have have used this method in the store myself and have seen great results from the customers and have even become friends with most of them.
2. The process I took to arrive to this answer was asking how important customer satisfaction was in my interviews and all answers came out to be that it was very important and should not be ignored. So I chose to focus most of my attention towards that specific answer and had found great research on it.
3. I ran into very few problems while finding my answers and going to my Mentorship. The only thing that would have been the main problem was the repetitive information on customer service for my WB, since a lot of the research could be the same thing but just altered in different ways.
4. My two significant sources would have to be the many online articles I had found online, my mentor and Jean Pierre, the owner of the JPM Comics. Although the articles gave me a lot of good sources on business owning and customer service itself, I found that my mentor, Jason Cox, and Pierre gave me the information better in a way that I could understand it more and have me chances to practice them within the store with them.
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