Blog 17: Answer 3

Essential Question - What is the best way to achieve customer satisfaction for a comic store?

• Answer #3 - Have customers feel more involved with the employees and the store as a whole. Let them take surveys and help give feedback on how their experience was (hopefully it was good) so they can feel apart of the team.

• Subway does this with the online surveys, which you get a free cookie if you do, and this allows them to see what they can approve upon. Yelp is a great way to have customers give feedback on your store. If you have a website, which JPM Comic does not have,  you can have a section where customers say how the experience was great in the store so other new comers can see it.

• My mentor Jason Cox is a very important resource to this answer. Various different articles have this as an important way to achieve your customers' satisfaction. And personal experience.

• Even though this is a very helpful answer that goes toward my essential question, it is not the best answer for my essential question.