Extra March Blog

I have started to learn how to do order forms at my mentorship. The are fairly easy. Just very tedious. I may start doing full days on Sunday now and might also do weekdays to just knock out a few more hours during the week. I will be mentoring during spring break to help myself out as well.

As for my independent component, I might start watching comic book documentaries and taking Cornell Notes when I have time to do use up as some hours too.

Blog 18: Fourth Interview Preparation

1. How does growing close relationships with customers make them want to come back to your store?

2. Do you find it hard to keep up with the new material? Why or why not.

3. How is the experience of owning a comic book shop?

4. What makes a happy customer?

5. How do you try to get the word out about your store to draw in new faces?

6. How are you guys when it comes to customer satisfaction?

7. How helpful are websites, like Yelp, when it comes to people seeing how your store experience is?

8. How are the different location of comic stores affect the way a specific book is sold?

9. On average, how many people would you get in the store per day?

10. Do different days affect the amount of people coming into the store?

11. Have you ever had a customer what has had a bad experience here?

12. What would be the best way to deal with a stubborn customer?

13. In your opinion, what would be the best way to sell a book?

14. Are there certain ways you do your sales pitch?

15. What would be the best way to deal with children that want to buy something?

16. How often would you have special deals for the store?

17. How helpful is it to keep a customer updated on new material that is coming out?

18. Are there ever days that are just completely dead?

19. How do you deal with "dead" days?

20. What is the busiest day you have ever had?

Blog 17: Answer 3

Essential Question - What is the best way to achieve customer satisfaction for a comic store?

• Answer #3 - Have customers feel more involved with the employees and the store as a whole. Let them take surveys and help give feedback on how their experience was (hopefully it was good) so they can feel apart of the team.

• Subway does this with the online surveys, which you get a free cookie if you do, and this allows them to see what they can approve upon. Yelp is a great way to have customers give feedback on your store. If you have a website, which JPM Comic does not have,  you can have a section where customers say how the experience was great in the store so other new comers can see it.

• My mentor Jason Cox is a very important resource to this answer. Various different articles have this as an important way to achieve your customers' satisfaction. And personal experience.

• Even though this is a very helpful answer that goes toward my essential question, it is not the best answer for my essential question.